Warranty period is 12 months (365 days) since purchasing the item, and we offer repair service for our customers.
If you are concerned about the product malfunction, please contact us at Whatsapp, Telephone: +82 10-5300-6263 or Line ID: Korea-phone
or messenger at the bottom right.
First, we would verify the details of your order number, and including the product name.
Next, Please send us the proof of the malfunction, such as video or photo of the product's malfunction.
We can approve your request of repair once the malfunction is confirmed.
* Please refer the ‘refund procedure’ on ‘Refund Policy’ to check how to send product to our office in South Korea.
Coverage of warranty will be confirmed by our specialist and Samsung electronics service center in South Korea.
After 12 months (365 days) of product’s reception, coverage of warranty is not eligible to your product.
- Repair service covered by warranty
Any malfunction which is occurred during use of normal condition, your product may be eligible to get complimentary repair service from Samsung service center in South Korea. Repair is free of charge. In case of that malfunction, only round shipping cost will be charged.
- Repair service not covered by warranty (Negligence of customer)
- Customer’s careless usage (Immersion, physical damage on product, and etc.)
- Customer’s manipulation on system data
- Malfunction caused by unauthorized accessories
- Malfunction caused by neglecting instructions on product manual
In case of that repair service is not covered by warranty, repair service cost and round shipping fee will be charged.
- Guaranteed contents of Samsung products
Currently, Samsung Service Center is headquartered in Korea, so all models (domestic and overseas spec(version)) of products can be repaired quickly and smoothly.
For all products sold by Korea Phone, we guarantee for 1 year after purchase for our customers.
If you have a problem after purchasing our product and contact to us with it, we will be divided into paid repairs and free repairs depending on whether customer's carelessness.
However, what Samsung say is that if you receive the service locally, it may be repaired or may not be repaired depending on whether the local Samsung repair center have proper electronic components, but if it can be repaired it usually takes 7 to 30 days for repair it.
Although it is due to our product is all Korean spec(version), moreover since the infrastructure of local service centers outside of Korea is not as well established as in Korea, even mobile phones purchased from each country are the same situation.
So if you have problem with using our product, our customers can receive more safe repair services quickly in Korea through us more than service locally in each country.